Refund Policy

Store process - Detailed rule: Customers shopping with gocontigo may request a return or exchange for any reason within 30 days after delivery.

Refund method and timing

What to expect - Accessible approach: The original payment method receives an approved refund within 5-10 business days following receipt and processing of the return.

Cancellation before shipment

Service note - Measured rule: Contact us before dispatch to request cancellation; after dispatch, the order follows the return and exchange process described here.

Return destination

3039 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States

Return eligibility

Policy in practice - US-focused rule: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.

How this rule works - Transaction-focused timing: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Policy in practice - Transaction-focused explanation: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.

Return shipping responsibility

Working rule - Verified timing: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Exchange requests

Store responsibility - US-focused clarification: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.

Business and support information

Relevant standard - Measured standard: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopoint.shop

Phone: 512-745-2671

Physical and return address: 3039 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).