FAQ

How long do processing and transportation take?

What to expect - Support-oriented coverage: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

How do I reach customer service?

Policy detail - Concise response: Email support@gocontigopoint.shop or call 512-745-2671 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where and when does a refund arrive?

Service note - Practical responsibility: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

Which cleaning and safety directions apply?

Service note - US-focused standard: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

Can a delivered item be returned or exchanged?

Customer information - Operational response: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

What happens if I request cancellation after shipment?

How we apply this - Documented explanation: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

Is shipping available outside the United States?

Service approach - Detailed detail: Shipping outside the United States is not offered; all US orders include free standard delivery.

When is tracking information sent?

Customer reference - Clear handling: Each shipped order receives a carrier tracking number, which may take a short time to activate.

Business and support information

Customer reference - Consistent outcome: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopoint.shop

Phone: 512-745-2671

Physical and return address: 3039 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).